Refund Policy

Introduction

At Folify, we're committed to providing a fair and transparent experience for all our users. We believe in standing behind our service quality and want you to feel confident in your purchase. This Refund Policy outlines your rights and our process for handling refund requests.

14-Day Refund Window

You can request a refund within 14 days of your purchase in line with Paddle’s refund policy. Refund requests submitted after this period may not be eligible for processing.

Eligibility for Refunds

Refunds are eligible and will be considered if any of the following apply:

• Incorrect or duplicate charges: You were charged multiple times for a single subscription, or an incorrect amount was charged.
• Platform unavailability: The Folify platform is not accessible due to technical issues on our side, preventing you from using the service you paid for.
• Verified feature issues: A critical feature or core functionality is not working as documented, significantly impacting your ability to use the service.

Non-Refundable Cases

The following situations do not qualify for refunds:

• Change of mind: You've used the service but decide it's not what you expected.
• Lack of usage: You purchased a subscription but haven't used the platform.
• Partial usage: You've used the service for part of the subscription period.
• Terms of Service violations: Your account was suspended or terminated due to violating our Terms & Conditions.

How to Request a Refund

To request a refund, please email us at support@folify.me with the following information:

• Your registered account email address
• Payment receipt or transaction ID (from your payment confirmation email)
• Clear explanation of the reason for your refund request

Our support team will review your request and respond within 2–3 business days.

Refund Processing Time

Once your refund request is approved, the refund is processed through Paddle (our payment provider). Refunds typically appear in your original payment method within 5–10 business days. Please note that your bank or payment provider may take additional time to credit the funds to your account. If you don't see the refund after 10 business days, please contact us at support@folify.me.

Related Policies

For more information about our service, please review:

• Terms & Conditions
• Privacy Policy